General Terms

  • Prices are starting estimates and are confirmed after reviewing the brief.

  • Each package covers one brand and one defined project or campaign.

  • Client feedback should be consolidated and provided at the agreed dates.

  • Timelines begin after all required materials and information are received.

  • Add-on deliverables are available only upon request.

  • Any other additional deliverables are quoted separately.

  • Unused revision rounds do not carry forward.

  • Rush projects are subject to availability and may incur an additional fee.

  • Platform access, graphic design, HTML coding, media buying and implementation are excluded unless stated.

  • Communications with client are conducted primarily via email during Monday to Friday 9am to 5pm Hong Kong time.

Payment Schedule

To confirm your project and reserve the required working time, payment is divided into a minimum of two instalments.

1/ Project Confirmation (deposit)

A project confirmation payment is due once:

  • The Client Intake Questionnaire has been submitted

  • The project scope, deliverables and total investment have been confirmed

  • The project milestones, feedback dates and final delivery date have been agreed

This payment confirms the project go-ahead and secures the project within the agreed schedule.

2/ Milestone Payments (remaining balance)

The remaining balance will be invoiced according to the agreed project milestones.

Depending on the scope and project timeline, this may be structured as:

  • 30% at the start of the project and 30% before final handover, or

  • One remaining balance payment before final delivery for shorter projects, or

  • Multiple milestone payments for larger, longer-term or multi-phase projects.

All payment amounts, due dates and milestone triggers will be confirmed in the Project Playbook before the project begins.